HPB 10/23/2014 Special Meeting - Joint Session with CIC with AttachmentsCity of Campbell
Civic Center Master Plan
Civic Improvement Commission &
Historic Preservation Board Meeting
October 23, 2014
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Context, Purpose and Intended Results
CONTEXT:
Council has approved the Master Plan Program and scenarios
for design exploration. This background information was
shared with the community, who then explored scenario
designs. Community feedback and Council direction was
shared with the consultant team who then collaboratively
developed scenario options. The Core Team has reviewed
these scenario options and identified recommended scenarios.
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Context, Purpose and Intended Results
PURPOSE:
Review Community Charette Input
Review Consultant Charette Input
Discuss Scenario Design Refinement
INTENDED RESULTS:
Shared Understanding of Community Charette Input
Shared Understanding of Consultant Charette Input
Recommendations for Scenario Design Refinement
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AGENDA
Introduction / Review Agenda
Review Community Key Themes
& Findings
Review Scenario Design Options
Discussion & Input
Conclusion
Master Plan Process Review
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Project & Community Process
Service Delivery
Vision & Character
Validate
Process
Who?
When?
Master Plan
Feedback
Criteria & Scenarios
Program
Quantity &
Quality
Define Space
Needs
Facility
Scenarios
Plan
Costs
Phasing
Funding
Community Needs
Plan of
Service
Define Service
Needs
What?
How?
Master Plan
Approval
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Process Map
Scenario Criteria
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Facility Scenario Criteria Matrix
Scenario 1 Scenario 2 Scenario 3
City Hall Renovate New
New
Combine with Library
Police New
Separate Building New New
Connected to City Hall
Library New
Separate Building New New
Combine with City Hall
Museum Existing to Remain New New
Museum Storage New
Within another building
New New
Expanded Storage
Parking New
410 stalls
New
460 stalls
New
460 stalls
Orchard City
Green Same Size Increase Size Increase Size
Portion of Site for
Alternative Use No No Yes
Less Change More ChangeLegend:
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Facility Scenario 1 - Renovate Existing City Hall
City Hall to Have an Exterior & Interior Renovation
New lobby and entry features, new paths for accessibility and access
Assumes that existing Police is renovated to a new City use
Assumes that new meeting rooms would be part of the renovation
New Police as a Separate Building with Secure Parking
Includes a new EOC and support spaces
New Library as a Separate Building
Museum Remains in Existing Building
Additional storage is provided within a new building
New Parking
30% surface
70% structured or underground
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Facility Scenario 2 - New City Hall
New City Hall
New Police with Secure Parking
New Structured Parking between City Hall & Police
New Shared Conferencing/Meeting Space with New Council
Chambers
New Library
New Museum & Storage
Potential for Expansion of Orchard City Green
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Facility Scenario 3 - Single Building Scheme
New Library and City Hall as a Single Building
Assumes library on ground floor
New Police Connected to City Hall
Structured/Below Grade Parking
Potential roof top garden on parking deck
New Museum & Storage
New Conferencing/Meeting Space Including Council
Chambers
Potential for Expansion of Orchard City Green
Potential for Reserving a Portion of the Site for
Alternative Use
Key Themes & Findings
Site Walk
Community Design Workshop
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Emerging Themes - Site
Clustering of historic buildings and features to create
historic area
This is a site with four front sides
Bifurcated site – bookend or one-sided layout
Desire for recognizable single/primary entry
Site challenge due to various main entries from parking, Orchard City
Green, and individual buildings
Considering operational issues for Library & Police
Entries to site need to consider traffic, safety, and
neighborhood impact
S.2
S.1
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Emerging Themes – Outdoor Space
Preserve view of Ainsley House
Creative and diverse use of green spaces,
not just lawns
Orchard City Green
Expand usable area
Trees and landscaping should support events and
activities
Highlight connection to downtown
Consider accessible rooftop gardens on
buildings/parking
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Emerging Themes - Parking
Underground parking is necessary to meet
desired parking numbers
Preference for underground parking over
structured parking
Create more usable ground level space
Explore creative solutions to minimize visual impact
Scenario Design Options
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Scenario Legend
Vehicular Entry
Building Entry
Building
Parking
Landscape
Urban Edge
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Scenario Legend
Vehicular Entry
Building Entry
Building
Parking
Landscape
Urban Edge
Parking Lot
Parking Deck
Parking Structure
Underground Parking
Secure Parking
Scenario 1
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Scenario 1
Pocket Park
Building
ParkingBuilding Entry
Landscape
Urban Edge
Vehicular Entry
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Scenario 1
Building
ParkingBuilding Entry
Landscape
Urban Edge
Vehicular Entry
Underground
Parking
Underground Parking
Secure
Underground
Parking
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Scenario 1
Opportunities
Strong building
presence along Civic
Center Drive
Parking access is
strong from Harrison
& 1st Street
Greenbelts
Constraints
Orchard City Green
feels constrained
Approximately 50
parking spaces short
of target 410
No clustering of
historic features
Police
2 levels
Library
2 levels
City Hall
Upper level
City Hall
2 levels
Ainsley
CH
Museum
Parking
Deck
Orchard
City GreenVet.
Parking
Lot
Parking
Lot
Shared
Use
Shared
Use
Museum Support
at Lower Level
Parking
Deck
Pocket Park
Covered Walkway
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Scenario 1 – Core Team Recommendation
Pedestrian friendly
Pocket Park
Green corridor
Veterans’ Memorial as
a destination
All Civic Center
services connected
Scenario 2
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Scenario 2
Building
ParkingBuilding Entry
Landscape
Urban Edge
Vehicular Entry
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Scenario 2
Building
ParkingBuilding Entry
Landscape
Urban Edge
Vehicular Entry
Museum
Support
Secure
Underground
Parking
Underground
Parking
Underground
Parking
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Scenario 2
Opportunities
Strong building
presence along Civic
Center Drive
Roof deck options
above parking
Good phasing options
Clustering of historic
features
Constraints
Library entry at
“back” – not as
visible from street
Orchard
City Green
Vet.
Parking Structure
Library
2 levelsMuseum Parking Lot
Police
2 levels
Parking Deck
Upper level
City Hall
Lower Level
Shared Use
2 levels
Ainsley
CH
Roof GardenParking
Lot
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Scenario 2 – Core Team Recommendation
Good phasing
Building wrapped
parking
Parking proximity to
downtown
Scenario 3
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Scenario 3
Building
ParkingBuilding Entry
Landscape
Urban Edge
Vehicular Entry
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Scenario 3
Building
ParkingBuilding Entry
Landscape
Urban Edge
Vehicular Entry
Underground
Parking
Secure
Underground
Parking
Museum
Storage
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Orchard
City Green
Scenario 3
Opportunities
Sale of land –
approximately 20%
of site
Approximately 20
extra parking spaces
beyond target 460
Constraints
High density layout
Entrance is not visible
form street
Vet.MuseumParking
Structure
Lower level
City Hall / Shared Use
Upper level
Library
Police
2 levels
Parking
Deck
Ainsley
CH Alternative Use –
Residential
Alternative Use –
Commercial
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Scenario 3 – Core Team Recommendation
Civic and community
services are close to
downtown
Alternative use
interface with
neighborhood
Alternative use wraps
into Orchard City
Green
New axis on Orchard
City Green
Scenario Design Options – Review
Scenario 1
Scenario 2
Scenario 3
Pedestrian friendly
Pocket park
Green corridor
Veterans’ Memorial as a destination
All Civic Center services connected
Good phasing
Building wrapped parking
Proximity of parking to downtown
Civic and community services are close to downtown
Alternative use interface with neighborhood
Alternative use wraps into Orchard City Green
New axis on Orchard City Green
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Next Steps
Community Forum –October 28, 2014
Core Team Meeting –November 12, 2014
City Council Study Session – January 20, 2015
Thank You!
Supplemental Background Information
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Site Design Criteria
Primary Site Infrastructure
Setbacks
Massing & Height
Heritage & Historical Sites
Protection of Trees
Parking Strategy
Connection to Downtown
Development of Site Edges
Percentage of Open Space / Hardscape
Site Sustainability
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Site Design Criteria
Primary Site Infrastructure
o Identify Infrastructure Constraints
o Based on Archived City Plans
o A Formal Survey Will Be Needed
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Site Design Criteria
Setbacks
o Assess Context
o Adjacent Zone Requirements
Massing & Height
o Assess Context
o Adjacent Zone Requirements
Zoning General Land Use Corresponding
Zoning District
P-D | Planned
Development
Institutional P-F | Public Facilities
Adjacent Zoning Setback Criteria Height Criteria
R-1-6 | Residential 20’ front, 5’ side, 5’
rear
35 feet
C-3 | Central
Business District
None 45 feet
P-O | Professional
Office
15’ front, 5’ side, 5’
rear
35 feet
Zoning Setback Criteria Height Criteria
P-F | Public Facilities Equal to that required in the most restrictive
abutting zoning district. Not required for City
Facilities.
R-1-6
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Site Design Criteria
Setbacks
o Residential Edge
40’ Setback – 2 story max
80’ Setback – 3 story max
o Downtown Edge
20’ Setback – 3 story max
Create Active Edge
Maintain Wide Sidewalk
Massing & Height
o 3 Story Maximum Height
Measured from Street Elevation
o Stepped Massing
Appropriate to Context
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Site Design Criteria
Heritage and Historical Sites
o Remains Untouched
Carriage House
Ainsley House
Firehouse Building
o Remains on Site, but can move
Veteran’s Memorial
Orchard City Green
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Site Design Criteria
Protection of Trees
o Preserve Trees Where Possible
o Mitigate Any Trees that Are Removed
with Species Appropriate to Site &
Location
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Parking Strategy
Metrics Used
o 1 Stall / 200 sf for Public Facilities
o 1 Stall / Employee
o 20% Reduction - Shared Use/Access
to Transit
Underground and Surface/Structured
o Balance Open Space Goals with
Parking
Site Design Criteria
Existing Proposed
City Hall 122* 185*
Library 108 175
Add. Parking for
Downtown
-50 - 100
Totals 230 stalls* 410 - 460 stalls*
* Total does not include Police Secured Vehicle Parking.
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Site Design Criteria
Connection to Downtown
o North Central Activity Node
o North First Activity Node
o Central Green Axis
Development of Site Edges
o Downtown edge
o Neighborhood edge
o Pedestrian Paths
o Bicycle Paths
o Security and Maintenance Access
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Site Design Criteria
Percentage of Open Space
o Current vs. Goals for New
o Size of Event Space
Site Sustainability
o C3 Requirements
o Open Grass Areas vs. Hardscape
Areas
o Building Orientation
City of Campbell
Civic Center Master Plan
Council Meeting
July 1, 2014
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AGENDA
Introduction/ Review Agenda
Process Update
Vision
Survey Update
Service Model
Plan of Service
Program
Site Criteria
Scenario Criteria
Conclusion
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Context, Purpose and Intended Results
CONTEXT:
ABA has completed the additional gathering of community
input per Council direction. A draft program and scenario
criteria have also been prepared based on all of the
community and staff input. This meeting is meant to review
this information and prepare for beginning the exploration of
design scenarios.
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Context, Purpose and Intended Results
PURPOSE:
Review Revised Process
Review Additional Community Input
Review Draft Program & Scenario Criteria
INTENDED RESULTS:
Shared Understanding of Additional Community Input
Approval of Draft Program & Scenario Criteria
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Council Decisions Needed
Approve Vision
Approve Service Model
Approve Service Plan
Approve Architectural Space Program
Approve Site Criteria
Approve Facility Scenario Framework
Master Plan Process Review
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Process Map
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Project & Community Process
Service Delivery
Vision & Character
Validate Process
Who?
When?
Master Plan
Feedback
Criteria & Scenarios
Program
Quantity &
Quality
Define Space
Needs
Facility
Scenarios
Plan
Costs
Phasing
Funding
Community Needs
Plan of Service
Define Service
Needs
What?
How?
Master Plan
Approval
Demographics
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Age Group Under 19
20-44
45-64
65-84
85+
Race
White
Asian
Black / African
AmericanNorth American
NativePacific Islander
Education 0-8 years of school
H.S. Graduate or
higher
Bachelor's degree
or higher
Graduate or Prof.
degree
Source – 2010 Census
Household Family (without
children)
Family
(with children)
Nonfamily (not living
alone)
Living Alone
Campbell Demographics
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City of Campbell
Tapestry Segmentation Definitions
Trendsetters
Urban Chic
Pacific Heights
Metro Renters
Conoisseurs
Other
Trendsetters (35.1%)
Median Income: $61,498 Average Age: 35.1
Ethnically Diverse, Young, Mobile, Singles and Families,
Educated Professionals, 68% Apartment Renters
Urban Chic (28.7%)
Median Income: $87,202 Average Age: 28.7
Sophisticated Exclusive Lifestyle, Married Couples
Mostly without Children, Educated Professionals,
66% Home Owners
Additional Community Input
Survey
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Community Survey – 2nd Distribution
Received 156 responses to the first survey release
Received 104 responses to the second survey release
Targeted outreach toward “Trendsetter” and “Urban Chic” segments
Shared with school districts and through social media
Response by age group
o 16% Age 25-40
o 26% Age 41-50
o 14% Age 51-60
o 33% Declined to Disclose Age
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Community Survey – 2nd Distribution
Use and satisfaction of services remained fairly consistent
Generally satisfied with Civic Center Services
Most services had no more than 6% of responses as “Dissatisfied” or “Very Dissatisfied”
14% were “Dissatisfied” or “Very Dissatisfied” with Parking
10% were “Dissatisfied” or “Very Dissatisfied” with Library
When asked why particular services were not used, reasons were overwhelmingly “No Interest/Need” or “No Problems”
Other minor reasons included “Hours Open,” “Parking Problems,” and “Accessed Online”
65% use a car to get to the Civic Center
34% walk, 1% bike, 0% public transit
Convenient times to visit the Civic Center showed a fairly even distribution between weekday mornings, weekday evenings, and weekends
Weekday afternoon ranked slightly lower in preference
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Community Survey – 2nd Distribution
The most important values for the future Civic Center (ranked in order):
Provide Parks & Open Space
Offer Community Events
Support Education
Encourage a Vital Downtown
Respondents believed the Civic Center was having a positive impact on:
Small Town Atmosphere
Respondents believed the Civic Center was having a
neutral impact on:
Community Spirit
Community Involvement
Historical Tradition
Local Business / Economy
Community Leadership
Education
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Community Survey – 2nd Distribution
66% of respondents believed that the Campbell Library had the highest need for improved facilities
Parking ranked second with 14% of respondents
Police followed with 7% of respondents
Common open responses for feedback on Civic Center:
Appreciate library services and Civic Center staff
The library should be updated and / or expanded
Orchard City Green should be expanded
Orchard City Green should have more features / events
Need more parking for services
Need more parking for downtown
Appreciate small town feel
Campbell is losing its small town feel and connection to citizens
Does not feel like City Council meetings are held to receive input
More community events, less alcohol at events
Only renovation of current Civic Center facilities is needed
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Community Survey – 2nd Distribution
Envision your ideal, future Civic Center. What word or
phrase comes to mind?
Small Town Atmosphere
Community
Welcoming
Inviting
Lively
Gathering Area
Open, Accessible
Efficient, Effective
Online
Considerate of Neighborhood
Renovation of Existing
Historically Appropriate
Traditional
Quaint
Small Scale
Historic and Modern Combined
Modern
State of the Art
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City Focus Group
Good Central Location
Anticipate more Growth
Meeting Space
Public, Reservable Conference Rooms
Flexible Council Chambers
More Welcoming
Welcome Desk
Children’s Area near lobby/entry
Police area more welcoming
Combine Museum Space
More Windows/ Light
More Storage
More Electrical Outlets
More Online Services
Outdoor Café
Library
Free WiFi
Café
Different Areas for Adults and Children
Study areas
Like Self Service
More Events
Parking
Underground Parking
Pay to Park
Free with Validation from City or Library
Signage with availability
Solar Panels
Exterior
Better Utilize/Improve Orchard City Green
Community Garden
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Additional Outreach – Key Findings
Generally Consistent with Previous Survey
More Community Events/Engagement without Alcohol
Value and Would Like to Improve Orchard City Green
Agreed with Library as a Priority
Less Focus on History
Vision Statement
Key Terms
Community Input
Draft Vision Statement
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Revised Civic Center Draft Vision Statement
“The Civic Center of Campbell will form the heart of downtown
providing intuitive and efficient services; a destination to
celebrate and preserve our history, integrate interior and
exterior activities and enhance the neighborhood while
protecting the environment; a warm inviting place to engage,
educate and strengthen the community”
Draft Service Model
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Service Model Key Concepts
Place for Community & Civic Engagement
Programs & Activities that Bring Community Together
Appropriate Spaces for Functions
Appropriate Adjacencies to Increase Efficiency & Use
Shared Use Spaces when Appropriate
After Hours Access/ Key Card Access
Multiple Organizational Access
Flexible & Adaptable Spaces
Use Technology to Increase Efficiency & Affectivity
Safety & Security Focused
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Draft Civic Center Service Model
CIVIC
ENGAGEMENT
COMMUNITY
POLICE
CIVIC
SERVICES
CIVIC
LEADERSHIP
LITERACY &
READING
ACCESS TO
INFORMATION
COMMUNITY
PROGRAMS HISTORY
Draft Plan of Service
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Draft Plan of Service - Goals
The following goals reflect the priorities of the Civic Center
services, and further strategies identify methods for
successfully delivering each of these service priorities.
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Draft Plan of Service – Strategies
Goal 1: Provide services that are convenient and accessible
Strategy 1: Implement a customer interface that is user-friendly
Strategy 2: Ensure that services are physically accessible to all customers
Strategy 3: Improve access to information
Goal 2: Facilitate community engagement, strengthening
the community through opportunities for interaction and
involvement
Strategy 1: Improve the value of Civic Center services to users through
thoughtfully targeted services
Strategy 2: Increase opportunities for community interaction
Strategy 3: Provide access to community gathering spaces
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Draft Plan of Service – Strategies
Goal 3: Provide a secure facility that ensures a safe
environment for employees and customers
Strategy 1: Increase security during working hours and after-hours
Strategy 2: Improve the Civic Center interface for customers
Goal 4: Create an environment that enables staff to
provide effective and efficient services
Strategy 1: Provide functional spaces that will support programmatic service
requirements
Strategy 2: Develop physical layout that is conducive to effective service
delivery
Strategy 3: Use technology to improve access to and storage of information
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Draft Plan of Service - Goals
In addition to the service goals and strategies identified for
the Campbell Civic Center Master Plan further goals and
strategies have been identified for Library services provided
by Santa Clara County Library District within City facilities.
While the previous goals apply to all Civic Center Services,
these additional goals for library services unify the objectives
of the District and the City while reflecting the unique
characteristics and needs of the Campbell community.
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Draft Plan of Service – Strategies
Goal 5: Provide a library user experience that is convenient and welcoming to customers of all ages and needs.
Strategy 1: Staff is helpful and friendly, providing knowledgeable service in
assisting customers
Strategy 2: Facilities are accessible, easy to navigate, and adaptable
Goal 6: Promote reading and information literacy, in conjunction with access to information
Strategy 1: Provide a variety of tools and services and the assistance and
training customers may need to use them effectively
Strategy 2: Use a holistic approach to literacy to include basic reading and
writing, life skills, financial literacy, information literacy, and other forms of
literacy needed by the community
Strategy 3: Provide resources appropriate to users through ongoing
community assessment
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Draft Plan of Service – Strategies
Goal 7: Provide programming that builds community and
brings people together around common interests
Strategy 1: Offer a variety of relevant programs
Strategy 2: Provide resources to support community engagement
Review Draft Program
Architectural Space Program
City
Police
Library
Museum
Shared Use Spaces & Other
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Approach to Architectural Space Program
Space Standards
‘Workmode’ - Space standards develop by tasks vs. position
Open vs. closed offices based on level of privacy needed
Net SF & Grossing Factors Definitions
Net Square Footage (inside wall to wall dimension)
Departmental Grossing Factors (includes internal circulation, walls, building support)
Building Grossing Factors (includes exterior walls, inter-departmental circulation and support)
Program Information
Interior Program generally organized by Department
Share Use spaces as a concept for increasing Community Engagement
Current existing spaces SF for comparison to new
Existing Exterior Program elements for Master Planning
Growth Strategy
Identified Positions that would be filled in the next 1-5 years
Trend for Cities to minimize staff growth and use outside consulting to deal with peak demand
Flexible space within Program to support future growth
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
38
City Services
Shared use conference spaces
Police does have some dedicated space
Shared use of restrooms
Police does have some dedicated space
Council Chambers as shared use space
Minimal position growth anticipated
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
39
Police Services
Growth in Volunteers & Reserve Staffing
Adequate Evidence Processing & Storage
Consolidating Police Facilities On-site
Appropriately Sized Briefing Room
Appropriately Sized SWAT Room
Additional Holding Cell & Secure Restroom
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
40
Library Program – Review & Validation
Library service population confirmed at 53,000
Recommendation of following key changes to 2008 Program:
Community Room (150 persons)– change from 2,800 to 2,000 (no longer an EOC)
Meeting Storage increase 50 SF (tables and chairs) – 300 SF
Tech Bar Service Area (new) @ 200 SF
Media Room & Media/Group Study – 2 @ 120 SF
Children’s Program/Craft Room(new) @ 700 SF
Children’s Interactive Feature Space @ 200 SF
Maker Space (new) @ 500 SF
20% reduction in physical collection with no change in media collection (-1,800 SF)
Propose 44,181 SF (2008 Library Program - 45,000 SF)
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
41
Museum Services
Consolidated, Appropriate Storage for Collection
Museum Standards Recommend a 3:1 Storage to Exhibit Ratio
Core Team Recommends Providing a 1:1 Storage to Exhibit Ratio
Maintain Current Amount of Exhibit Space @ 5,000 SF
Ainsley House - 2,921 SF
Historical Museum - 2,079 SF
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
42
Shared Use Spaces & Other
Council Chambers (non-fixed audience seating)
Conference / Meeting Rooms
Large Community Room (EOC)
Flexible Space (Office or Meeting)
Shared Use Lobby
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
43
Program Summary - Building
On-site Off-site (E) Total New Total Change
City Manager 2,126 SF - 2,126 SF 2,795 SF 2,795 SF 669 SF
Comm. Dev. 1,764 SF - 1,764 SF 2,234 SF 2,234 SF 470 SF
Finance 2,427 SF - 2,427 SF 2,221 SF 2,221 SF -206 SF
Police 11,347 SF 1,095 SF 12,442 SF 16,687 SF 16,687 SF 4,245 SF
Public Works 4,008 SF - 4,008 SF 4,355 SF 4,355 SF 347 SF
Shared Use 5,547 SF - 4,304 SF 17,200 SF 17,200 SF 12,896 SF
Library 24,000 SF - 24,000 SF 44,181 SF 44,181 SF 20,181 SF
Museum Exhibit 2,921 SF 2,079 SF 5,000 SF - 5,000 SF -
Museum Storage 787 SF 1,000 SF 1,787 SF 3,703 SF 5,490 SF 3,703 SF
Museum Work - 525 SF 525 SF 270 SF 795 SF 270 SF
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
44
Program Summary - Building
On-site Off-site (E) Total New Total Change
City
Administration 21,672 SF 1,095 SF 22,767 SF 28,292 SF 28,292 SF 5,525 SF
Shared Use 5,547 SF - 4,304 SF 17,200 SF 17,200 SF 12,896 SF
Library 24,000 SF - 24,000 SF 44,181 SF 44,181 SF 20,181 SF
Museum 3,708 SF 3,604 SF 7,312 SF 3,973 SF 11,285 SF 3,973 SF
DEPT. TOTAL 54,927 SF 4,699 SF 58,383 SF 93,646 SF 100,958 SF 42,575 SF
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
45
Program Summary - Exterior
Orchard City Green
Veterans Memorial
Ainsley Garden & Support
Vehicle & Bicycle Parking
Parking Strategy
1 Stall / 200 sf for Public Facilities for Library, Museum & Meeting Space
1 Stall / Employee for Civic Services & Police
20% Reduction - Shared Use/Access to Transit
City Vehicle Parking
Secured Police Vehicle Parking
Site Design Criteria
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
47
Site Design Criteria
Primary Site Infrastructure
Setbacks
Massing & Height
Heritage & Historical Sites
Protection of Trees
Parking Strategy
Connection to Downtown
Development of Site Edges
Percentage of Open Space / Hardscape
Site Sustainability
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
48
Site Design Criteria
Primary Site Infrastructure
o Identify Infrastructure Constraints
o Based on Archived City Plans
o A Formal Survey Will Be Needed
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
49
Site Design Criteria
Setbacks
o Assess Context
o Adjacent Zone Requirements
Massing & Height
o Assess Context
o Adjacent Zone Requirements
Zoning General Land Use Corresponding
Zoning District
P-D | Planned
Development
Institutional P-F | Public Facilities
Adjacent Zoning Setback Criteria Height Criteria
R-1-6 | Residential 20’ front, 5’ side, 5’
rear
35 feet
C-3 | Central
Business District
None 45 feet
P-O | Professional
Office
15’ front, 5’ side, 5’
rear
35 feet
Zoning Setback Criteria Height Criteria
P-F | Public Facilities Equal to that required in the most restrictive
abutting zoning district. Not required for City
Facilities.
R-1-6
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
50
Site Design Criteria
Setbacks
o Residential Edge
40’ Setback – 2 story max
80’ Setback – 3 story max
o Downtown Edge
20’ Setback – 3 story max
Create Active Edge
Maintain Wide Sidewalk
Massing & Height
o 3 Story Maximum Height
Measured from Street Elevation
o Stepped Massing
Appropriate to Context
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
51
Site Design Criteria
Heritage and Historical Sites
o Determine what remains untouched
Orchard City Green
Carriage House
Ainsley House
Veteran’s Memorial
Other?
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
52
Site Design Criteria
Protection of Trees
o Preserve Trees Where Possible
o Mitigate Any Trees that Are Removed with Species Appropriate to Site & Location
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
53
Site Design Criteria - Parking
Parking Strategy
Metrics Used
o 1 Stall / 200 sf for Public Facilities
o 1 Stall / Employee
o 20% Reduction - Shared Use/Access to Transit
Underground and
Surface/Structured
o Balance Open Space Goals with Parking
Existing Basis Proposed
City Hall
At N. First
At Gravel Lot
At Grant & First
122*
43
24
55
185*
City Staff - 61 staff x 80% +
(6) City Vehicles
55
Shared
(Meeting/Visitor)
- 16,796 sf / 200 sf x 80% 70
Museum - 5,000 sf / 200 sf x 80% +
5 staff x 80%
24
Police - 44 workstations x 80% 36
Police Secured 28* 30*
Library
At North Lot
At South Lot
108
82
26
43,674 sf / 200 sf x 80% 175
Add. Parking for
Downtown
- 50
Totals 230 stalls* 410 stalls*
* Total does not include
Police Secured Vehicle
Parking.
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
54
Site Design Criteria
Connection to Downtown
o North Central Activity Node
o North First Activity Node
o Central Green Axis
Development of Site Edges
o Downtown edge
o Neighborhood edge
o Pedestrian Paths
o Bicycle Paths
o Security and Maintenance Access
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
55
Site Design Criteria
Percentage of Open Space
o Current vs. Goals for New
o Size of Event Space
Site Sustainability
o C3 Requirements
o Open Grass Areas vs. Hardscape
Areas
Facility Scenarios Framework
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
57
Facility Scenario 1 - Renovate Existing City Hall
City Hall to Have an Exterior & Interior Renovation
New lobby and entry features, new paths for accessibility and access
Assumes that existing Police is renovated to a new City use
Assumes that new meeting rooms would be part of the renovation
New Police as a Separate Building with Secure Parking
Includes a new EOC and support spaces
New Library as a Separate Building
Museum Remains in Existing Building
Additional storage is provided within a new building
New Parking
30% surface
70% structured or underground
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
58
Facility Scenario 2 - New City Hall
New City Hall
New Police with Secure Parking
New Structured Parking between City Hall & Police
New Shared Conferencing/Meeting Space with New Council
Chambers
New Library
New Museum & Storage
Potential for Expansion of Orchard City Green
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
59
Facility Scenario 3 - Single Building Scheme
New Library and City Hall as a Single Building
Assumes library on ground floor
New Police Connected to City Hall
Structured/Below Grade Parking
Potential roof top garden on parking deck
New Museum & Storage
New Conferencing/Meeting Space Including Council
Chambers
Potential for Expansion of Orchard City Green
Potential for Reserving a Portion of the Site for
Alternative Use
Comments & Questions
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
61
Council Decisions Needed
Approve Vision
Approve Service Model
Approve Service Plan
Approve Architectural Space Program
Approve Site Criteria
Approve Facility Scenario Framework
S E R V I C E + E N V I R O N M E N T = E X P E R I E N C E
62
Next Steps
Community Charette - Wednesday, August 13
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Interior1
City ManagerA01
A City Administration and Support Space
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 180 180
(E)
City Manager1.A.01.002 M-2 (180 SF)
1 80 80
(E)
Near counter
Executive Assistant to City Manager1.A.01.003 A-3 (80 SF)
1 80 80
(E)
Assistant to City Manager1.A.01.004 A-3 (80 SF)
1 180 180
(E)
City Clerk1.A.01.005 M-2 (180 SF)
1 80 80
(E)
Deputy City Clerk1.A.01.006 A-3 (80 SF)
1 180 180
(E)
Human Resources Manager1.A.01.007 M-2 (180 SF)
2 120 240
(E)
Human Resources Representative1.A.01.008 A-2 (120 SF)
1 180 180
(E)
Attorney1.A.01.009 M-2 (180 SF)
1 60 60
Growth for in-house Attorney only
Assistant to Attorney1.A.01.010 R-1 (60 SF)
1 60 60Intern1.A.01.011 R-1 (60 SF)
2 60 120
(E) 130 SF
Drop-in Council Space1.A.01.012 R-1 (60 SF)
1 120 120
(E) 110 SF
Mayors Office1.A.01.013 A-2 (120 SF)
1 60 60HR Intern1.A.01.014 F-1 (60 SF)
Area Sum N.S.F.1,620
Facility Program Space Summary 1 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Copy/Print/DistributionA02
A City Administration and Support Space
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 20 20
(E)
Near Deputy City Clerk
Staff Mail Center1.A.02.001
1 80 80
(E)
Document Imaging Station1.A.02.002 A-3 (80 SF)
Area Sum N.S.F.100
StorageA03
A City Administration and Support Space
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 150 150
(E) 102 SF
Vault1.A.03.001
1 50 50
(E)
HR Storage1.A.03.002
1 100 100
(E)
Clerk Storage1.A.03.003
1 50 50
(E)
City Manager Storage1.A.03.004
Area Sum N.S.F.350
EXISTINGA99
A City Administration and Support Space
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
0 0 0
2,126 SF - City Manager Department
Existing City Manager Department - 2,126
G.S.F.
1.A.99.001
Area Sum N.S.F.0
2,070Sum N.S.F.
A City Administration and Support Space Subtotal
1.35Dept. Grossing Factor
2,795Dept G.S.F.
Facility Program Space Summary 2 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Building, Planning, & Code EnforcementB01
B Community Development Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 180 180
T-1, P-2
No plan storage
Plan review
(E) 132 SF - 11'x12'
Community Development Director1.B.01.001 T-1 (180 SF)
1 180 180
(E) 152 SF - 10' x 14' & 3' x 4'
T-1, P-2
Planning Manager1.B.01.002 T-1 (180 SF)
1 180 180
(E) 133 SF - 9.5' x 14'
T-1, P-2
Building Official1.B.01.003 T-1 (180 SF)
1 120 120
(E) 54 SF - 6' x 9'
Senior Planner1.B.01.004 P-1 (120 SF)
2 120 240
(E) 48 SF - 6' x 8'
Associate/Assistant Planner1.B.01.005 P-1 (120 SF)
1 120 120
(E) 99 SF - 9' x11'
Permit Technician1.B.01.006 P-1 (120 SF)
3 60 180
(E) ~62 SF (Total 310 SF - 11.5' x 27')
5 Employees share existing space
Building Inspector1.B.01.008 F-1 (60 SF)
1 80 80
(E) 72 SF - 8' x 9'
Executive Assistant1.B.01.009 A-3 (80 SF)
1 120 120
(E) ~62 SF (Total 310 SF - 11.5' x 27')
5 Employees share existing space
Senior Inspector Plan Check1.B.01.010 P-1 (120 SF)
1 60 60
(E) 48 SF - 6' x 8'
Temporary Planner1.B.01.011 R-1 (60 SF)
1 120 120
Partition for acoustical separation
(E)
Code Enforcement Officer1.B.01.012 A-2 (120 SF)
1 75 75
(E) 25 SF - Active Files
(E) 20 SF - Code Manuals
(E) 10 SF - Drawings
Storage1.B.01.013
Facility Program Space Summary 3 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Building, Planning, & Code EnforcementB01
B Community Development Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
Area Sum N.S.F.1,655
EXISTINGB99
B Community Development Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
0 0 0
1764 SF - Community Development
Existing Community Development
Department - 1,764 G.S.F.
1.B.99.001
Area Sum N.S.F.0
1,655Sum N.S.F.
B Community Development Department Subtotal
1.35Dept. Grossing Factor
2,234Dept G.S.F.
Department AdministrationC01
C Finance Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 180 180
(E)
Closed Office
M-2 @ 180 SF OR
A-2 @ 120 with additional storage
Finance Director1.C.01.001 M-2 (180 SF)
1 80 80
(E) 182 SF
Closed Office
View of department and front counter
Finance Manager1.C.01.002 A-2 (120 SF)
1 80 80
(E)
Visual Access to front counter
Executive Assistant1.C.01.003 A-3 (80 SF)
2 80 160
(E)
Low partitions to provide some acoustic and visual privacy
Accountant1.C.01.004 A-3 (80 SF)
Facility Program Space Summary 4 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Department AdministrationC01
C Finance Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 80 80
(E)
Also provides counter coverage, but needs some separation from
counter as well
Low partitions to support storage
Accounts Payable Clerk1.C.01.005 A-3 (80 SF)
1 120 120
(E)
Closed Office
A-1 or A-2 @ 120 SF
Accounting Technician1.C.01.006 A-1 (120 SF)
1 80 80
(E)
Near front counter
Low partitions to support storage
Accounts Receivable Clerk1.C.01.007 A-3 (80 SF)
1 80 80
(E)
Near front counter
Low partitions to support storage
Office Assistant / Cashier1.C.01.008 A-3 (80 SF)
2 60 120
(E)
Student Assistant, Contractors, Future Growth
Auxillary Workstation1.C.01.012 R-1 (60 SF)
1 105 105
(E)
IT Repair / Storage1.C.01.013
1 120 120
(E)
Closed Office
IT Manager1.C.01.014 A-2 (120 SF)
2 80 160
(E) 60 SF
IT Administrator1.C.01.015 A-3 (80 SF)
1 80 80
(E)
Temp IT Support Specialist1.C.01.016 A-3 (80 SF)
Area Sum N.S.F.1,445
Facility Program Space Summary 5 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
SupportC02
C Finance Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 200 200
(E) 166 SF - Storage is in main room
- Storage in old IT managers desk, also functions as IT work area
(E) 77 SF - 60% storage shared with community development
- Potentially 20-25% more efficient
Storage1.C.02.001
Area Sum N.S.F.200
EXISTINGC99
C Finance Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
0Existing Finance Department - 2,427 G.S.F.1.C.99.001
Area Sum N.S.F.
1,645Sum N.S.F.
C Finance Department Subtotal
1.35Dept. Grossing Factor
2,221Dept G.S.F.
Police AdministrationD01
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 180 180
(E) 200 SF
Chief of Police1.D.01.001 M-2 (180 SF)
1 120 120
(E) 112 SF
Executive Assistant1.D.01.002 A-1 (120 SF)
2 180 360
(E) 185 SF
Captain1.D.01.003 M-2 (180 SF)
1 180 180
(E)
Support Service Manager1.D.01.004 M-2 (180 SF)
Area Sum N.S.F.840
Facility Program Space Summary 6 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Public ReceptionD02
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 200 200
(E) 353 SF
Lobby1.D.02.001
1 100 100
(E) 144 SF
Reception and Information Counter1.D.02.002
Area Sum N.S.F.300
Department SupportD03
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 240 240
(E) 273 SF
Conference Room1.D.03.001
1 250 250
(E) 215 SF
911 / Radio / Electrical / Data Room1.D.03.003
1 100 100
(E) 97 SF
Copy Center1.D.03.004
1 730 730
(E) 728 SF
Staff Locker Room - Women1.D.03.005
1 1,300 1,300
(E)1055 SF
increase capacity ~20%
Staff Locker Room - Men1.D.03.005
1 500 500
E) 360 SF
Patrol Officer Lockers & Supplies1.D.03.007
1 300 300
(E)
Capacity for 20 ppl
Briefing Room1.D.03.008
1 400 400
(E) 382 SF
Police Kitchen (Break Room)1.D.03.009
1 100 100
(E) 100 SF
Gun Cleaning1.D.03.010
Facility Program Space Summary 7 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Department SupportD03
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 300 300
(E) 250
Overnight Motorcycle Storage
Trickle charger
quick release
Motor Shed1.D.03.011
1 250 250
(E) 150 SF
- weapons safe
- double
- 15 operators (dressing area)
SWAT Room1.D.03.012
1 420 420
(E) 417 SF
Gym - Weight Room1.D.03.013
1 150 150
(E) 20 SF
(E) ~120 SF at Community Center
Document Storage1.D.03.014
Area Sum N.S.F.5,040
Crime PreventionD04
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 80 80School Resource Officer1.D.04.001 A-3 (80 SF)
1 50 50SRO Supplies1.D.04.002
1 150 150
(E)
Public Fingerprinting and Identification1.D.04.004
Area Sum N.S.F.280
Volunteer / Explorer ProgramsD05
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 80 80Volunteer / Drop-in1.D.05.001 A-3 (80 SF)
Area Sum N.S.F.80
Facility Program Space Summary 8 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Special Enforcement / Investigative ServicesD06
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
8 80 640
(E) 583 SF
1 - Sergeant
2- Agents
4- Investiogators
1- Growth
Detectives1.D.06.001 A-3 (80 SF)
1 80 80
(E)
SED Computer Area1.D.06.002
1 75 75
(E) 75 SF
Interview Room1.D.06.003
1 120 120
(E) 119
Soft Interview Room1.D.06.004
Area Sum N.S.F.915
Support Services - Records and CommunicationD08
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 400 400
(E) 402
Communication Center (Dispatch)1.D.08.002
1 120 120
Closed Office
(E) 70 SF
Communications Supervisor1.D.08.003 A-2 (120 SF)
1 120 120
Closed Office
(E) 87
Records Supervisor1.D.08.004 A-2 (120 SF)
5 80 400
(E)
Records Specialist1.D.08.005 A-3 (80 SF)
1 80 80
(E)
Property & Evidence Specialist1.D.08.006 A-3 (80 SF)
Area Sum N.S.F.1,120
Facility Program Space Summary 9 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Patrol ServicesD09
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
4 60 240
(E)
Report Writing Station1.D.09.003 F-1 (60 SF)
1 120 120
(E)
Closed Office
Patrol Sergeants' Office1.D.09.004 A-1 (120 SF)
1 80 80
(E)
Agent1.D.09.005 A-3 (80 SF)
1 80 80
(E)
Tech Services1.D.09.006 A-3 (80 SF)
1 80 80
(E)
PRT Personnel, Research, & Training1.D.09.007
1 120 120
(E)
Training Sergeant1.D.09.008
1 120 120Public Safety Systems Specialist1.D.09.009 A-1 (120 SF)
Area Sum N.S.F.840
Traffic ServicesD11
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 120 120
(E)
Visual Access to Officer work area
Traffic Sergeant1.D.11.002 A-2 (120 SF)
4 60 240
(E)
Traffic Officer1.D.11.003 F-1 (60 SF)
Area Sum N.S.F.360
Property and EvidenceD12
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 200 200
(E)
Evidence Prep. and Packaging1.D.12.002
Facility Program Space Summary 10 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Property and EvidenceD12
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 1,000 1,000
(E) 152 near gym
(E) 100 SF at Community Center
Adjacent to Evidence Prep
General Evidence Storage1.D.12.004
4 200 800
(E) at Public Works
Storage for Automobile & Bicycle Evidence
Vehicle Evidence Storage1.D.12.005
Area Sum N.S.F.2,000
Intake and ProcessingD13
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
3 100 300
(E)
Secure Holding Cell1.D.13.001
1 80 80
(E)
Fingerprinting and Identification1.D.13.002
1 70 70
(E)
Secure Restroom - Single Occupancy1.D.13.003
1 36 36
(E)
Weapons Locker1.D.13.005
1 100 100
(E)
Secure Entrance & Seating1.D.13.008
Area Sum N.S.F.586
Facility Program Space Summary 11 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
EXISTINGD99
D Police Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
0 0 0
(E) 7,557 SF - Main
(E) 1,440 SF - Annex
(E) 560 SF - Equipment Storage
(E) 728 SF - Women's locker room
(E) 494 SF - MotorShed, Swat, Gun Cleaning Area
(E) 416 SF - Gym
(E) 152 SF - Evidence Storage
(E) 120 SF - Community Center Evidence Storage
(E) 175 SF - Community Center Bicycle Storage
(E) 800 SF - Public Works Vehicle Evidence Storage
Existing Police Department - 12,442 G.S.F.1.D.99.001
Area Sum N.S.F.0
12,361Sum N.S.F.
D Police Department Subtotal
1.35Dept. Grossing Factor
16,687Dept G.S.F.
Department AdministrationE01
E Public Works Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 180 180
(E)
Closed Office
Public Works Director1.E.01.001 M-2 (180 SF)
1 80 80
(E)
Excutive Assistant1.E.01.002 A-3 (80 SF)
1 60 60
(E)
Office Assistant1.E.01.003 R-1 (60 SF)
1 120 120
(E)
Executive Project Manager1.E.01.004 P-1 (120 SF)
1 60 60Management Intern1.E.01.005 R-1 (60 SF)
1 120 120
(E)
Traffic Engineer1.E.01.006 A-2 (120 SF)
1 120 120
(E)
Assistant Engineer1.E.01.007 P-1 (120 SF)
Facility Program Space Summary 12 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Department AdministrationE01
E Public Works Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 60 60
(E)
Traffic Engineering Assistant1.E.01.008 R-1 (60 SF)
1 60 60
(E)
Traffic Intern1.E.01.009 R-1 (60 SF)
1 180 180
(E)
City Engineer1.E.01.010 M-2 (180 SF)
1 180 180
(E)
Senior Public Works Inspector1.E.01.011 P-3 (180 SF)
2 120 240
(E)
Additional Storage
Public Works Inspector1.E.01.012 P-1 (120 SF)
3 180 540
(E)
Senior Civil Engineer1.E.01.013 P-3 (180 SF)
1 120 120
(E)
Associate Engineer1.E.01.014 P-1 (120 SF)
2 120 240
(E)
Assistant Engineer1.E.01.015 P-1 (120 SF)
1 60 60
(E)
Engineering Assistant1.E.01.016 R-1 (60 SF)
Area Sum N.S.F.2,420
Department SupportE02
E Public Works Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 400 400
(E) 336 SF
(E) 42 SF
Department Storage1.E.02.001
1 248 248
(E)
Lobby1.E.02.002
1 48 48
(E)
Traffic Monitor Station1.E.02.003
Facility Program Space Summary 13 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Department SupportE02
E Public Works Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 60 60
(E)
Reprographics1.E.02.004
1 50 50
(E)
Print Station1.E.02.005
Area Sum N.S.F.806
EXISTINGE99
E Public Works Department
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
0 0 0
4,008 SF - Public Works
Existing Public Works Department - 4,008
G.S.F.
1.E.99.001
Area Sum N.S.F.0
3,226Sum N.S.F.
E Public Works Department Subtotal
1.35Dept. Grossing Factor
4,355Dept G.S.F.
Meeting SpaceF01
F Shared Use
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 3,000 3,000
(E) 2600 SF - Council Chambers
Council Chambers1.F.01.01
1 500 500Large Conference Room1.F.01.02
1 300 300
(E) 314 - Doetsch Room
Medium Conference Room1.F.01.03
2 200 400
(E) 150 SF - Planning Conference Room
Small Conference Room1.F.01.04
1 120 120Small Meeting Room1.F.01.05
Area Sum N.S.F.4,320
Facility Program Space Summary 14 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Ancillary FacilitiesF02
F Shared Use
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 350 350
(E) 350 (half of 725)
Council Lobby1.F.02.001
1 750 750
(E) 363 SF City Manager Lobby (half of 725)
(E) 495 SF - Community Development & Public Works Lobby
(E) 358 SF - Finance Department Lobby
City Services Lobby1.F.02.002
2 150 300Trash and Recycling1.F.02.003
Area Sum N.S.F.1,400
StorageF03
F Shared Use
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
5 70 350General Conference Storage1.F.03.001
3 100 300Building Materials Storage1.F.03.002
Area Sum N.S.F.650
KitchensF04
F Shared Use
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 600 600Multi-purpose Catering Kitchen1.F.04.001
1 100 100Bulk Food Storage1.F.04.002
Area Sum N.S.F.700
Staff SpaceF05
F Shared Use
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 530 530
(E) 530 SF
Staff Break1.F.05.001
1 300 300
(E)
Main Copy / Print / Distribution Center1.F.05.002
1 100 100Ancillary Copy / Print Room1.F.05.003
Facility Program Space Summary 15 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Staff SpaceF05
F Shared Use
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 135 135
(E) 135 SF
Council Copy Room1.F.05.004
1 225 225
(E) 225 SF
Council Caucus Room1.F.05.005
Area Sum N.S.F.1,290
Emergency Operations Center (EOC) - Essential ServicesF06
F Shared Use
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 2,500 2,500
(E)
Emergency Operations Center1.F.06.001
1 150 150
Originally Programmed at 294 sf
EOC Operations Storage1.F.06.002
1 100 100EOC Emergency Kit Storage1.F.06.003
1 150 150EOC Communications Office1.F.06.004
Area Sum N.S.F.2,900
Flexible SpaceF07
F Shared Use
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 1,481 1,481Flexible Space (Meeting or Office)1.F.07.001
Area Sum N.S.F.1,481
Facility Program Space Summary 16 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
EXISTINGF99
F Shared Use
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
0 0 0
(E) 530 - Staff Break
(E) 135 SF - Council Copy
(E) 225 SF - Council Caucus
(E) 2600 SF - Council Chambers
(E) 350 SF Lobby
(E) 314 - Doetsch Room
(E) ? - Quilt Room
(E) 150 SF - Planning Conference Room
(E) 363 SF City Manager Lobby (half of 725)
(E) 495 SF - Community Development & Public Works Lobby
(E) 358 SF - Finance Department Lobby
Existing Shared Space - 5,547 NSF1.F.99.001
Area Sum N.S.F.0
12,741Sum N.S.F.
F Shared Use Subtotal
1.35Dept. Grossing Factor
17,200Dept G.S.F.
Entrance, Meeting Rooms, EOCG01
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 382 382
Digital Display
Lobby1.G.01.001
1 2,000 2,000
Originally Programmed at 1512sf
Temporary EOC during Phasing
Will accommodate (150) chairs for a lecture-style setting or about (132)
people at tables for training-style setting
Community Meeting Room1.G.01.002
1 300 300
originally programmed size 202SF
Meeting Room Storage1.G.01.003
1 225 225
Friends of the Library
Orginally programmed for 194SF
Bookstore / Store1.G.01.005
1 250 250
originally programmed for 173 SF
Bookstore / Donations Workspace1.G.01.006
1 48 48Cabinet Display Area1.G.01.007
Facility Program Space Summary 17 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Entrance, Meeting Rooms, EOCG01
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 120 120Wall Cabinet Display Area1.G.01.008
1 50 50Display Area Stroage1.G.01.009
Area Sum N.S.F.3,375
Circulation / Core Public SpaceG02
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 446 446
(6) Express Checkout Machines/Printers @ 40sf/station
(1) OPAC @ 16sf/unit
Shelving for Reserve Books
Express Checkout and Reserves1.G.02.001
1 100 100
Originally Programmed at 174sf
Staff Workstation(s), Material Checkout equipment, Cash-wrap,
phone(s)
Accounts Desk1.G.02.002
1 1,200 1,200
Automatic Materials Sorting Machine & Book Return Interface Stations
19 bins
Sorting / Returns1.G.02.003
1 1,040 1,040
(4) Lounge Chairs @ 25sf/chair
Bookstore-type shelving with wide aisles for browsing
(1) OPAC Station @ 16sf/unit
New Books / Browsing1.G.02.004
1 853 853
(4) Benches @ 20sf/chair
Bookstore-type shelving with wide aisles for browsing
Media Collections1.G.02.005
1 315 315
(9) Computer Stations @ 35sf/person
(1) Networked Printer/Print Release Station @ 35sf/station
All Furniture should accommodate people plugging in devices
throughout facility
There would be some areas where there are fixed computers, possibly
for groups of people
Public Access Computer - First Floor1.G.02.006
1 120 120
(2) Copy Machines @ 40sf/unit
(1)Pay-for-Print/Print Release Station @ 40sf
Copy Machines - First Floor1.G.02.007
Facility Program Space Summary 18 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Circulation / Core Public SpaceG02
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
Area Sum N.S.F.4,074
Children's ServicesG03
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 200 200
Originally Programmed at 510sf
Bookstore-type shelving with wide aisles for browsing
Children's New Books1.G.03.001
1 800 800
Originally Programmed at 782SF
(2) 2-person Benches @20sf/person
Bookstore-type shelving with wide aisles for browsing
Children's Media Collection1.G.03.002
1 106 106
Staff Workstation(s), Material Checkout equipment, Cash-wrap,
phone(s), printer
(1) Express Checkout Machine @ 40sf/station
Children's Service Desk1.G.03.003
1 385 385
(11) Computer Stations @ 35sf/station
(1) Networked Printer Station/Print Release Station @ 35sf/station
Children's Public Access Computers1.G.03.004
1 200 200
Originally Programmed for 434sf
Includes Ready Reference & Reference
(6) 2-person Tables & Chairs @ 60sf/table
Children's Reference Collection1.G.03.005
1 400 400
Open Seating Area for children 10+
(16) Carrels @25 sf/carrel
Children's Quiet Study1.G.03.006
1 480 480
Open Seating Area for children 10+
(4) 4-person tables @120 sf/table
Children's Group Study1.G.03.007
1 2,130 2,130
Originally Programmed at 2660sf
66"H Metal Shelving
(6) 2-person Tables @ 60sf/table
(4) Lounge Chairs @ 35sf/chair
(2) OPAC stations @ 16sf/unit
Incorporate "Tween" Area into space
Children's Circulating Books1.G.03.008
Facility Program Space Summary 19 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Children's ServicesG03
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 250 250
Oringally Programmed at 315sf
66"H Metal Shelving
(3) 2-person Tables @ 60sf/table
Children's International Languages Collection1.G.03.009
1 290 290
(4) Lounge Chairs @ 35sf/chair
(1) Audio Listening Station @25sf/station
(1)multi-media/DVD viewer @25sf/station
(2) computer workstations @35sf/station
Family Space1.G.03.010
1 2,714 2,714
(3) 4-person Toddler Tables & Chairs @ 60sf/unit
(4) Lounge Chairs @ 35sf/chair
(1) OPAC station @ 16 sf/station
Picture Books and Easy Readers1.G.03.011
1 560 560
Open floor space for 50 cushions or other floor seating @ 10sf/seat
Storytelling and Class Visits Area1.G.03.012
1 179 179Storytelling Programming Storage1.G.03.013
1 190 190
Originally Programmed at 93sf
(2) 2-person Tables & Chairs @ 60sf/table
Parenting Magazines
66"H Metal Shelving
Parents' Corner1.G.03.014
1Family Restroom1.G.03.015
1 700 700Children's Program/Craft Room1.G.03.016
1 100 100
Open Shelving and Bin Storage for Art Supplies, Paper, Brushes, Markers,
etc.
Children's Program/Craft Room Storage1.G.03.017
1 200 200
Locate near lobby or entrance to Children's area
Interactive exhibit for children that reflects the unique character of
Campbell through thematic and iconic elements
Children's Interactive Feature Space1.G.03.018
Area Sum N.S.F.9,884
Facility Program Space Summary 20 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Staff WorkspaceG04
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 160 160Library Manager's Office1.G.04.001
1 650 650
(6) Circulation Services Staff Open Workstations @ 80sf/workstation
Drop-in Area for Volunteers
Staff Check-in Area
(1) Work Tables & Chairs @ 120sf/unit
Circulation Workroom - First Floor1.G.04.002
1 105 105
originally programmed at 100SF
Circulation Supervisor's Office1.G.04.003
1 380 380
Adjacent to Children's Area
(3) Children's Services Staff Open Workstations @ 80sf/workstation
(1) Work Tables & Chairs @ 120sf/unit
Storage Area for Children's Supplies
Children's Staff Workroom1.G.04.004
1 105 105Children's Services Manager's Office1.G.04.005
1 440 440
(4) Staff Open Workstations @ 80sf/workstation
(1) Work Tables & Chairs @ 120sf/unit
Adult Services/Teen Staff Workroom - Second
Floor
1.G.04.006
1 105 105Adult Services Manager's Office1.G.04.007
1 50 50
Bin Storage for Branch Transfers, etc.
(7) spaces for stacked shipment totes @ 4sf/unit
Originally Programmed at 112sf
May be able to fold into sorting area
Delivery Area1.G.04.008
1 156 156
Open Shelving
Storage / Supply Room1.G.04.009
1 182 182Computer / Telecom / Server Room1.G.04.010
1 124 124Delivery and Staff Entrance / Lockers / Coat
Closet
1.G.04.011
1 292 292Staff Break Room1.G.04.012
1Staff Restrooms - First Floor1.G.04.013
1 150 150
originally programmed at 111SF
One Centralized Room
Custodial Services Storage1.G.04.014
Facility Program Space Summary 21 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Staff WorkspaceG04
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
Staff Restroom - Second Floor1.G.04.015
1 200 200
(1) Table & Chairs to seat 6-8 people
Additional seating at edge(s) of room
Staff Conference Room1.G.04.016
Area Sum N.S.F.3,099
Adult / Teen ServicesG05
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 100 100
Possible Art Display Location
Digital Display
Lobby - Second Floor1.G.05.001
1Public Restrooms - Second Floor1.G.05.002
1 93 93
Staff Workstation(s), Material Checkout equipment, Cash-wrap,
phone(s). Printer
Adjustable Height Workstation recommended
Information Desk1.G.05.003
1 1,120 1,120
Originally Programmed at 630 sf - would accommodate 18 computers
@ 35sf/station
Increased to accommodate 30 computers @ 35sf/station
(2) Networked Printers/Print Release Stations @ 35sf/station
All Furniture should accommodate people plugging in devices
throughout facility
There would be some areas where there are fixed computers, possibly
for groups of people
Public Access Computer - Second Floor1.G.05.004
1 400 400
Originally Programmed at 791sf
(2) 4-person Tables & Chairs @ 120sf/unit
(4) 2-person Tables & Chairs @ 60sf/unit
Reference Collection1.G.05.005
1 500 500
(20) Carrel-type Seating for Individuals @ 25sf/unit
Could have some Lounge Seating in lieu of some of the carrels
Quiet Reading Area1.G.05.006
Facility Program Space Summary 22 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Adult / Teen ServicesG05
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 1,000 1,000
(15) Lounge Chairs @ 35sf/chair
(2) 4-person Tables & Chairs @120sf/unit
Metal Shelving with Periodical Display Flip Shelves Preferred
Magazines and Newspapers1.G.05.007
1 1,200 1,200
Originally Programmed at 1248sf
(4) Lounge Chairs @ 35sf/chair
7-position High Metal Shelving
(1) OPAC station @ 16sf/unit
Adult Circulating Fiction Books1.G.05.008
1 2,800 2,800
Originally Programmed at 3635sf
(2) Lounge Chairs @35sf/chair
(8) 2-person Tables & Chairs @ 60sf/unit
(4) 4-person Tables & Chairs @ 120sf/unit
7-position High Metal Shelving
(1) OPAC station @ 16sf/unit
Adult Circulating Nonfiction Books1.G.05.009
1 800 800
Originally Programmed at 990sf
(6) 2-person Tables & Chairs @ 60sf/unit
7-position High Metal Shelving
(1) OPAC station @ 16sf/unit
International Languages1.G.05.010
1 1,757 1,757
(4) 4-person Tables & Chairs @ 120sf/unit
(12) Lounge Chairs @ 35sf/chair
(8) Computer Stations @ 35sf/station
(1) Networked Printer Station/Print Release @ 35sf/station
Collections can be on moveable gondolas or slatwall-type display
shelving
(35) 2ft sections of slatwall @ 10sf/unit
(4) gondolas @ 48sf/unit
Teen Area1.G.05.011
2 120 240Small Group Study Room1.G.05.012
1 400 400
Homework Center/Shared Use
(8) 2-person Tables & Chairs @ 50sf/unit
Large Group Study Room1.G.05.013
1 120 120
Could be used for Group Study or have the Media:scape-type group
technology furniture
Originally Programmed:
(1) Conference Table & Chairs @ 120sf - seats 4-6 people
Media Room1.G.05.014
Facility Program Space Summary 23 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Adult / Teen ServicesG05
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 120 120
Could be used for Group Study or have the Media:scape-type group
technology furniture
Originally Programmed:
(1) Conference Table & Chairs @ 120sf - seats 4-6 people
Media/Group Study1.G.05.015
1 675 675
(16) Computer Stations @35sf/station
(1) Networked Printer Station/Print Release @ 35sf/station
This area could be used for the Open Digital Meida Lab - editing and
creating video and other digital content
Computer Training / Additional Public
Computers
1.G.05.016
1 120 120
(2) Copy Machines @ 40sf/unit
(1) Pay-for-Print/Print Release Station @ 40sf/unit
Copy Center1.G.05.017
1 500 500
This will be a maker space with non computer equipment such as
sewing machines. Flooring may need to be easily cleanable.
Possibly a 3D printer
Maker Space1.G.05.018
1 100 100
Open shelving and bin storage
Maker Space Storage1.G.05.019
1 200 200Tech Bar Service Area1.G.05.020
1 50 50
Should be adjacent to Restrooms
Custodial Supply Closet1.G.05.021
Area Sum N.S.F.12,295
EXISTINGG99
G Campbell Library
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
0 0 0Existing Library - 24,000 G.S.F.1.G.99.001
Area Sum N.S.F.0
Facility Program Space Summary 24 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
32,727Sum N.S.F.
G Campbell Library Subtotal
1.35Dept. Grossing Factor
44,181Dept G.S.F.
ReceptionH01
H Recreation & Community Services - Campbell Historical Museum
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
0 300 0
(E)
300 - 500 SF Recommended
Lobby1.H.01.001
Area Sum N.S.F.0
ExhibitH02
H Recreation & Community Services - Campbell Historical Museum
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
0 2,220 0
(E) 2220
Museum Exhibit Space1.H.02.001
0 2,900 0
(E) 2900
Ainsley House Exhibit Space1.H.02.002
0 0 0
(E)
Carriage House1.H.02.003
Area Sum N.S.F.0
StorageH03
H Recreation & Community Services - Campbell Historical Museum
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 3,700 3,700
Museum Standards Recommend 3:1 ratio, Storage to Exhibit
Propose increase to provide appropriate storage space at a 1:1 ratio
Museum Storage Space1.H.03.001
Area Sum N.S.F.3,700
Facility Program Space Summary 25 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
WorkspaceH04
H Recreation & Community Services - Campbell Historical Museum
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 120 120
(E)
Workstation1.H.04.001 A-1 (120 SF)
2 80 160
(E)
Workstation1.H.04.002 A-3 (80 SF)
2 60 120
(E)
Shared Workstation1.H.04.003 R-1 (60 SF)
1 200 200Collections Processing1.H.04.004
Area Sum N.S.F.600
EXISTINGH99
H Recreation & Community Services - Campbell Historical Museum
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
0 0 0
(E) 2,921 SF -Ainsley
(E) 2,079 SF - Historical Museum
Existing Exhibit Space - 5,000 G.S.F.1.H.99.001
0 0 0
(E) 787 SF - Ainsley Basement
(E) 1,000 SF - Historical Museum
Existing Storage - 1,787 G.S.F.1.H.99.002
0 0 0
(E) 525 SF - 3 Museum Workstations
Existing Workstations - 525 G.S.F.1.H.99.003
Area Sum N.S.F.0
4,300Sum N.S.F.
H Recreation & Community Services - Campbell Historical Museum Subtotal
1.35Dept. Grossing Factor
5,805Dept G.S.F.
95,479D.G.S.F.
Interior Total Staff and Square Footage Allocation1
1.15Building Grossing Factor
109,801Gross Square Footage
Facility Program Space Summary 26 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
Exterior2
Orchard City GreenA01
A Community Services (Exterior)
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 0 0
(E) TBD
Orchard City Green2.A.01.001
1 0 0
0 - 10,000 sq. ft.
Capacity TBD
Expanded Orchard City Green2.A.01.002
Area Sum N.S.F.0
Veterans' MemorialA02
A Community Services (Exterior)
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 0 0
(E) TBD
Veterans' Memorial2.A.02.001
Area Sum N.S.F.0
0Sum N.S.F.
A Community Services (Exterior) Subtotal
1.00Dept. Grossing Factor
0Dept G.S.F.
GardenB01
B Ainsley House and Carriage House
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
1 0 0
(E) TBD
Ainsley Garden2.B.01.001
1 0 0
Compost, mulch, storage shed
(E) 1200 SF
Ainsley Garden Support2.B.01.002
Area Sum N.S.F.0
Facility Program Space Summary 27 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
0Sum N.S.F.
B Ainsley House and Carriage House Subtotal
1.00Dept. Grossing Factor
0Dept G.S.F.
ParkingC01
C Parking and Site Circulation
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
410 350 143,500
1/200 SF for Public Facilities
20 % Reduction for shared use/access to transit
1:2 Employees
141: City Hall
120: Library
(E) Parking 230 stalls
Proposed:
City Hall: 55
Library: 175
Police: 36
Shared: 70
Museum: 24
Automobile Parking2.C.01.001
50 350 17,500Automobile Parking - Additional Parking for
Downtown
2.C.01.002
50 25 1,250Bicycle Parking2.C.01.003
Area Sum N.S.F.162,250
Police Parking & SupportC02
C Parking and Site Circulation
Qty
(Space)
TotalSpace NameIndex N.S.F.Workmode
20 350 7,000
(E)
Vehicle Parking2.C.02.001
1 2,500 2,500Sallyport and Storage2.C.02.002
Area Sum N.S.F.9,500
Facility Program Space Summary 28 of 29DRAFT - June 17, 2014
• DRAFT Facility Program •
Campbell Civic Center Master Plan - Program • PROPOSED •
171,750Sum N.S.F.
C Parking and Site Circulation Subtotal
1.00Dept. Grossing Factor
171,750Dept G.S.F.
171,750D.G.S.F.
Exterior Total Staff and Square Footage Allocation2
1.00Building Grossing Factor
171,750Gross Square Footage
281,551Gross Square Footage
Campbell Civic Center Master Plan - Program
Facility Program Space Summary 29 of 29DRAFT - June 17, 2014
A NDERSON B RULÉ A RCHITECTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 1 of 5
Strategies, Architecture & Interiors
Anderson Brulé Architects Inc. 325 South First Street, 4th Floor San Jose, California 95113
Tel: 408 298 1885 Fax: 408 298 1887
Campbell Civic Center Master Plan
Plan of Service
DRAFT
Draft Vision Statement for Civic Center Master Plan
The Civic Center of Campbell will form the heart of downtown; a destination to celebrate
and protect our history, integrate interior and exterior activities and enhance the
neighborhood while protecting the environment; a warm inviting place to engage, educate
and strengthen the community.
The following goals reflect the priorities of the Civic Center services, and further strategies identify
methods for successfully delivering each of these service priorities.
Goal 1: Provide services that are convenient and accessible
Strategy 1: Implement a customer interface that is user-friendly
1. Increase way-finding means through appropriate adjacencies of related public
services as well as thorough, meaningful use of signage.
2. Provide a centralized information area wherein customers can gain orientation within
the Civic Center and increase knowledge of services provided.
3. Maintain a human-interface through staff who are accessible, helpful, and friendly.
Strategy 2: Ensure that services are physically accessible to all customers
1. Improve Civic Center access through quantitatively adequate automobile and bicycle
parking and qualitatively adequate pedestrian pathways and bikeways.
2. Accommodate customers of all levels of physical capability by limiting physical barriers
to service including Civic Center access and means of service delivery.
Strategy 3: Improve access to information
1. Provide remote access to services and information through a website which is easily
navigable.
2. Increase the breadth of resources available online.
3. Streamline customer experience by improving departmental adjacencies as accessed
by customers.
Examples
• Ensure that services often used by customers within one visit are located on the
same level.
• Ensure that all service counters are ADA accessible.
Anderson Brulé Architects
City of Campbell – Civic Center Master Plan Page 2 of 5
Plan of Service
May 1, 2014
Goal 2: Facilitate community engagement, strengthening the community through opportunities for
interaction and involvement
Strategy 1: Improve the value of Civic Center services to users through thoughtfully
targeted services
1. Increase Community awareness of services available.
2. Increase the City’s awareness of community needs and interests.
3. Connect users to services appropriate to their interests.
Strategy 2: Increase opportunities for community interaction
1. Provide events that bring together the Community.
2. Provide opportunities for the Community to connect and interact with its City
government and history.
3. Support life-long engagement by welcoming and accommodating all ages and
lifestyles.
Strategy 3: Provide access to community gathering spaces
1. Increase the number of meeting spaces available to the Community.
2. Provide various venues, considering factors such as capacity and indoor and outdoor
locations.
3. Ensure that indoor and outdoor spaces have adequate amenities such as power,
technological connections, lighting, and acoustics.
Examples
• Provide community concerts and movie nights.
• Provide events catered to a variety lifestyles including adult singles, families with
children, families without children, and youth etc.
• Allow for “self-booking” of community meeting rooms.
Goal 3: Provide a secure facility that ensures a safe environment for employees and customers
Strategy 1: Increase security during working hours and after-hours
1. Establish a distinguishable separation between public community spaces and
restricted staff areas.
2. Provide secure workspaces and storage that meet programmatic and regulatory
requirements.
3. Provide interconnected secure spaces as required.
4. Ensure that any alarm and safety systems are properly installed and activated for
facility supervision after-hours.
Strategy 2: Improve the Civic Center interface for customers
1. Improve signage quality and way-finding so customers can easily identify the location
of services.
2. Improve Civic Center accessibility for tours and large groups.
3. Improve evening visibility to and throughout the Civic Center with increased path
lighting and improved sightlines.
Examples
• Ensure that secure areas are adjacent within Police Services and between related
Police and City Services, as required.
• Provide a safe drop-off area for school buses.
Anderson Brulé Architects
City of Campbell – Civic Center Master Plan Page 3 of 5
Plan of Service
May 1, 2014
• Provide adequate outdoor lighting during and after evening events.
Goal 4: Create an environment that enables staff to provide effective and efficient services
Strategy 1: Provide functional spaces that will support programmatic service
requirements
1. Provide meeting spaces that are accessible to staff and conducive to service delivery
needs.
2. Provide storage space of appropriate size, spatial quality, and security.
3. Provide workspaces of appropriate size, spatial quality, and public adjacency.
4. Provide technological infrastructure to support work and meeting needs.
Strategy 2: Develop physical layout that is conducive to effective service delivery
1. Improve adjacencies of departments with interrelated service delivery.
2. Streamline and consolidate restricted staff spaces so that staff does not have to cross
public spaces in order to perform basic tasks.
3. Identify and capitalize on opportunities for shared spaces throughout the Civic Center,
with special consideration given to community meeting spaces.
Strategy 3: Use technology to improve access to and storage of information
1. Digitize new information and existing archives with the goal of increasing ease of
access for staff and decreasing demand for physical storage.
2. Improve public access to digital records through self-service distribution.
3. Ensure that Data and IT provisions remain relevant and adequate over time by
regularly evaluating the effectiveness of technological services provided.
4. Regularly consider integrating new technology through assessment of its potential to
increase the effectiveness of service delivery.
Examples
• Ensure that Police storage meets current regulations.
• Improve Museum storage to meet recommended quality standards.
In addition to the service goals and strategies identified for the Campbell Civic Center Master
Plan, further goals and strategies have been identified for Library services provided by Santa
Clara County Library District within City facilities. While the above goals apply to all Civic Center
services, these additional goals for library services unify the objectives of the District and the City
while reflecting the unique characteristics and needs of the Campbell community.
Goal 5: Provide a library user experience that is convenient and welcoming to customers of all
ages and needs
Strategy 1: Staff is helpful and friendly, providing knowledgeable service in assisting
customers
1. Maintain a human interface with staff who are friendly and show sincere interest in
customers’ needs.
2. Answer information requests with the fewest possible referrals to other staff and from
the fewest possible service points.
3. Improve effectiveness and efficiency of collections and reading services by using a
variety of library automation and self-service tools and technologies.
4. Function as a community concierge by providing immediate service, connecting
customers to library services, and acting as a bridge to other services.
Anderson Brulé Architects
City of Campbell – Civic Center Master Plan Page 4 of 5
Plan of Service
May 1, 2014
Strategy 2: Facilities are accessible, easy to navigate, and adaptable.
1. Lead customers to discover services through building features and adjacencies.
2. Flexible facilities that can adapt to changing community needs.
Examples
• Have greeters at the door to immediately help direct customers to services.
• Provide mobile services during special events.
• Offer vending machine style delivery of popular materials.
Goal 6: Promote reading and information literacy, in conjunction with access to information
Strategy 1: Provide a variety of tools and services and the assistance and training
customers may need to use them effectively
1. Provide materials and spaces that are conducive to readers at all levels.
2. Maximize digital resources to enable remote access to information.
3. Ensure all library staff are trained to assist customers with use of all the technology
available to the public.
4. Provide access to learning databases to expand collection resources.
5. Take library information and reference services into the community to provide services
to users at their locations.
Strategy 2: Use a holistic approach to literacy to include basic reading and writing, life
skills, financial literacy, information literacy, and other forms of literacy needed by the
community
1. Provide a broad array of literacy programs, materials and services.
2. Use “teachable moments” to increase information literacy and self-sufficiency.
3. Develop partnerships with organizations and agencies that provide literacy services of
all types.
4. Provide services that develop specific literacy skills, such as financial literacy and
basic literacy.
Strategy 3: Provide resources appropriate to users through ongoing community
assessment
1. Research changes in demographics, use patterns, service demand and track
customer suggestions and requests regularly and use that information to change the
collections and modify services.
Examples
• Provide programs which support technological, social, health, financial, cultural,
and communal literacy.
• Provide an extensive digital collection which can be accessed from customers’
homes.
• Offer traditional services such as computer and internet access, and book and
DVD check-out.
• Provide download stations which offer demonstrations or tutorials.
• Provide space for individual and small group instruction and hands-on learning.
Anderson Brulé Architects
City of Campbell – Civic Center Master Plan Page 5 of 5
Plan of Service
May 1, 2014
Goal 7: Provide programming that builds community and brings people together around common
interests
Strategy 1: Offer a variety of relevant programs
1. Utilize the expertise of community members, groups, and experts as well as local
businesses and government services in developing and presenting programs.
2. Connect program content with other library services and materials.
3. Provide opportunities for hands-on use of media at programs.
4. Use community data as well as direct feedback to evaluate programs and program
needs.
Strategy 2: Provide resources to support community engagement
1. Provide accessible collaboration spaces where community groups can come together.
2. Use video conferencing and related technology to bring speakers and/or audiences to
programs.
3. Take programming into the community to provide services to users at their locations.
Examples
• Partner with the Campbell Historical Museum to provide historic programming
• Develop an international language café where community members can teach or
practice foreign languages.
• Provide maker spaces where tools are provided and community members can
teach or learn new skills, such as sewing.
• Provide a venue for after school tutoring programs.
• Utilize Orchard City Green to help teach programs such as tree maintenance,
gardening, or fruit canning.
• Provide programs at Farmers’ Market or in senior homes.