CC Resolution 12928 - Amendment to the classification and Salary Plan Public Safety DispatcherSCAM
RESOLUTION NO. 12928
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CAMPBELL
AMENDING THE CLASSIFICATION AND SALARY PLAN
WHEREAS, the City of Campbell (City) City Manager is required by Section 2.12.030 of
the Campbell Municipal Code to prepare and submit to the City Council recommendations
for the reorganization of offices, departments, and positions which are considered to be in
the best interest of efficient, effective and economical conduct of the municipal services
provided by the City; and
WHEREAS, Title 2, Section 2.16.020 of the Campbell Municipal Code provides that the
City Council may, from time to time, by resolution, change the compensation of
employees of said City, and may, by resolution, adopt salary and wage scales; and
WHEREAS, a review has been conducted; and
WHEREAS, an amendment to the current Classification and Salary Plan is needed to
meet the requirements of Municipal Code Section 2.12.030.
NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of Campbell
does hereby approve the revision of the class specification for Public Safety Dispatcher.
PASSED AND ADOPTED this 23rd day of January 2023, by the following roll call vote:
AYES: Councilmembers: Lopez, Scozzola, Furtado, Landry, Bybee
NOES: Councilmembers: None
ABSENT: Councilmembers: None
APPROVED:
Anne Bybee, Mayor
ATTEST:
Andrea Sa ers, City Clerk
CITY OF CAMPBELL
PUBLIC SAFETY DISPATCHER
DEFINITION
Updated: January 23, 2023
Under general supervision, to receive and transmit routine and emergency telephone, radio and
computer messages; to keep a variety of police records; and to do related work as required.
TYPICAL DUTIES
Duties may include, but are not limited to, the following: Answers all telephone calls promptly
and courteously; makes rapid and accurate determination of the nature of each call and the
degree, severity, and location of any emergency; refers non -emergency callers to the
appropriate agency or other resource; questions emergency callers to elicit complete and
accurate information necessary for emergency response and enters information in the
computer -aided dispatch system; gather information using multiple audio and visual resources;
selects emergency response units in exact accordance with established user agency policies
and procedures; promptly and properly alerts response units in exact accordance with user
agency policies and procedures; maintains current status on all field units; closely monitors any
situation presenting a potential danger to the life or safety of field personnel and takes
immediate action to dispatch assistance as required; maintains radio contact with field units and
enforces proper channel control, discipline, and courtesy; maintains records and logs reflecting
the outcome and details of emergency incidents; participates in training and evaluation activities
to establish and maintain a high level of proficiency; accesses automated law enforcement
systems, inputs data and information, and makes accurate entries into automated record files in
accordance with applicable laws, statutes and Department of Justice requirements; builds and
maintains positive working relationships with coworkers, other City employees, and the public
using principles of good customer service.
SPECIAL CONDITIONS
Incumbents must have the ability to work, as assigned, on schedules that may include
Saturdays, Sundays, holidays, and non-traditional work hours; and a willingness to work
overtime as required.
OTHER REQUIREMENTS
Must be able to perform all the essential functions of the job assignment. All candidates will be
required to pass a City background investigation, which will include fingerprinting and may
include polygraph and/or psychological testing.
EMPLOYMENT STANDARDS
Education and Experience: Graduation from an accredited high school (GED may be
substituted for a high school diploma); plus one year of
successful full-time responsible experience performing work
where the essential functions of the job involved public contact,
computer usage or heavy telephone traffic.
Knowledge of: Standard communications principles and methods for public
service dispatch activities; standard office procedures and
methods, including filing and the operation of common office
equipment; correct English usage, spelling, punctuation and
grammar.
Ability to: Communicate clearly and concisely with persons under extreme
emotional stress; operate a computer aided -dispatch system;
establish and maintain effective working relationships with those
contacted in their course of work including the general public;
type into a computer terminal at a net rate of 40 words per
minute; quickly learn the policies, procedures and performance
standards pertaining to the work; hear accurately and distinctly;
speak clearly and precisely; write legibly; work in a team -based
environment and achieve common goals; work in a confined
area, wearing a headset which restricts physical movement about
the work area; work in a highly structured environment where all
communications are recorded or documented and reviewed as
public record; view multiple video display terminals for extended
periods of time in low variable light conditions; distinguish and
interpret the meaning of colors on video display terminals, -
distinguish and comprehend simultaneous communications from
several sources; work continuously or uninterrupted as required,
standing or sitting for extended periods of time; perform a high
standard of customer service, professional conduct and civic
responsibility.
Special Requirements: Essential duties require the following physical abilities and work
environment: General office environment; sit and/or stand for
long periods of time; repetitive keyboarding; reach, squat, lift, and
carry up to 25 pounds; able to travel to various locations within
and outside the City of Campbell.
In compliance with the American with Disabilities Act, the City of Campbell will provide
reasonable accommodation to qualified individuals with disabilities and encourages both
prospective and current employees to discuss potential accommodations with the Human
Resources Division.
The City of Campbell is an Equal Opportunity Employer
Est. '72
Rev. '75, '89, '91, '02, '19, '23